Steps to Changing Your Provider

You have the right to make changes to your services and supports. Richmond Futures welcomes your feedback and is always willing to work with you to improve our services and understand your needs. You can talk with us about changing your supports at any time. You might talk with a Support Coordinator, a Team Leader or the Operations Manager. You can contact us by phoning (03) 61691188 or by using the contact us section on this website.

Richmond Futures respects your right to make decisions, choose your providers and have control over your supports. We also respect your privacy and confidentiality.

When you choose another provider Richmond Futures will cease services after 28 days, close any service bookings and release any funds for that service available in your plan for your new provider.

You can read more about making changes here: Steps to Changing Your Provider (PDF)